Bio
Kevin helps middle market CEOs deliver profits that last by reducing waste and improving customer outcomes. Rather than relying on short term cost cuts or price increases, he aligns people, processes, and systems so performance gains compound instead of fade. He reduced churn by 20%, integrated 15 transactions totaling more than $14B, and enabled a 3.5x return on major asset acquisition by building full operations and IT platforms under aggressive transition timelines. Kevin has led transformations across public companies, private equity environments, startups, and turnarounds. He is a strategic problem solver and advisor who brings structure to complexity turning cross functional challenges into measurable financial results.
RESULTS
Customer Retention and Loyalty: Reduced churn 20% by correcting missed customer signals and failed support, transforming service from worst to first and driving a 7% sales lift.
Scalable Operations and Automation: Built greenfield, end-to-end operations for a startup with a large, acquired customer base, achieving industry-leading automation and costs competitive with companies ten times larger.
Systems and Capability Acceleration: Cut network upgrade cycles 75% and delivered forty-times speed gains through lean process re-design, improved operational systems, and proactive, automated customer upgrades.
